Privacy Policy

Pawsdog respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Data We Collect

• Information you provide: When you fill out a contact form, request a consultation, or communicate with us via email, we collect your name, email address, phone number, and any message content you submit.
• Technical data: We automatically collect your IP address, browser type, device information, and pages visited through cookies and analytics services.
• Service data: If you become a client, we may collect information about your dog's behaviour, medical history, and training progress as part of our behavioural assessments.

2. How We Use Your Data

• To respond to your enquiries and schedule training sessions.
• To deliver our canine behaviour modification and consulting services.
• To improve our website, training methods, and client experience.
• To send occasional service-related communications (e.g., appointment reminders, policy updates).
• To comply with legal obligations and protect our rights.

3. Cookies & Tracking

We use essential cookies for website functionality and analytics cookies (e.g., Google Analytics) to understand how visitors interact with our site. You can manage cookie preferences through your browser settings. We do not use cookies for advertising or profiling purposes.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share information with trusted third-party service providers who help us operate our website and business, such as:

• Web hosting and email delivery services.
• Analytics providers (e.g., Google Analytics).
• CRM and scheduling tools used to manage client appointments.

These providers are contractually bound to protect your data and may only use it for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Client training records are kept for the duration of the service relationship plus two years for follow-up and quality assurance purposes.

6. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws (including GDPR and CCPA):

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-out: Withdraw consent for marketing communications at any time.
• Objection: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below.

7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, access controls, and regular security reviews.

8. Anti-Misrepresentation Statement

Pawsdog does not make false, misleading, or deceptive claims. We do not fabricate testimonials, create fake urgency, or misrepresent our qualifications, affiliations, or the results of our training programmes. All client outcomes described on our website are real and shared with consent. We are not officially affiliated with any third-party certification body unless explicitly stated.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

Pawsdog
490 Mostert Light
Phone: +27(36)4304650
Email: info@pawsdog.com

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.